Resume of Brandon Dennis

Highly qualified Internet Specialist offering more than 13 years Internet and IT/IS experience. Results-focused with proven ability of success in technical trouble-shooting, web design, and development/database programming. Excellent communication and project-management skills coupled with advanced computer knowledge.

• Successful background includes development of cutting-edge technologies, award-winning content-based web distribution systems, and new media resources.
• Rapid problem-solving abilities, great under stress, and liaison facility for all levels of technical knowledge.
• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Excellent communication skills, active listener, time-management practitioner.

Technical Proficiencies

Professional Awards and Honors

• A Taste of Technology 2001 Conference - Best Technology Design Award for E-Commerce System (EcoSystem) developed by Scenic Blue, LLC.
• Gannett, Inc. – Best Content Web Site Award for lead development of The Times’ news distribution system. (2000)
• Wrote and published 168-page “Web Design Manual” for use in class instruction at LSU.
• Guest Expert on Montréal Radio (Canadian) for work done on E-Commerce private key/public key encryption at Softdisk Publishing. (1996)

US Support Company / Embarq Data Account (Formerly SprintDSL)
Shreveport, LA
Staffing Manager / Workforce Management
March, 2006 – Present

Promoted to develop scheduling system database for over 300 agents in a 24x7 day, year round call center environment utilizing IEX/TotalView (a workforce management software). Supervised and coordinated data management and mining to forecast coverage needs within staffing requirements.

Tech Support Engineer
Assisted customers over the phone on trouble-shooting their DSL connection and computers. Scope of support ranged from low-level networking administration of DSLAMs, Redbacks, etc. to the customer’s computer (driver installs, winsock fixes, etc.)

BMD Consulting
Shreveport, LA
Freelance Consultant
September, 2005 – Present

Provided specific hardware and programming assistance to large and small businesses in the local area. Designed web sites and web applications. Determine client needs, then update, build, and patch computers. Portfolios at http://www.timbrewolf.com and http://www.writerwebs.com

Shreve Memorial Library
Shreveport, LA
Automation Systems Specialist
March, 2004 – September, 2005

Built and implemented Security Plan and monthly patching program for over 450 computers in 20 branches. Maintained, upgraded, built, and imaged all staff and public computers. Responsible for all system administration of SIRSI Solaris server, HP-UX backup server, and disaster recovery plan.

National Mail-It, Inc.
Shreveport, LA
New Media Director
November, 2001 - November, 2003

Managed design and development of SOLAR (a total operations program) utilizing Cold Fusion with MySQL/MSSQL database cluster to connect the sales, invoicing, and accounting of 19 offices across 3 states using an Extranet system. Created documentation, training, and resale programs.

Scenic Blue, LLC.
Shreveport, LA
President
June, 2000 - November, 2001

Developed and designed award-winning sites for top Shreveport-area companies such as SB Magazine, Ivan Smith Furniture, The Times, LSU-S, Ironworks, and more. Strategically planned client Internet sites to provide the best results for their customers. Managed all aspects of the company with a hands-on approach for high-end design and programming. New sales included numerous projects ranging from $20,000 to over $70,000.